SVP - Services & Operations
We are looking for a seasoned service operations leader with background in client service and support at a regional or global level. You will be responsible for developing and executing a plan for operational excellence across Adform’s commercial organisation, including optimising processes and systems and scaling client services globally.
As a member of Adform Senior Management Group, you will work closely with the Commercial Leadership Team and be responsible for leading a team of 200+ across 18 locations, including both direct and matrix management. You report directly to the Chief Operating Officer.
- Oversee Services and Operations within the Commercial organisation including:
- Client Support: Central Service hubs providing technical & operational support
- Platform Solutions: In-Market pre & post-sales consulting and account management for clients
- Global Solutions: Global Subject Matter Expert (SME) organisation including support for what we call our, tier 1 clients as well as development and execution of best practice frameworks
- Commercial Operations: Process & Systems Support for commercial organisation including CRM, Financial Planning, & Analysis & Project Management
- Differentiate Adform’s business by ensuring best-in-class service and support to the largest global and local agencies, advertisers and publishers
- Lead, develop and inspire a team of 200+ across 18 locations, including both direct and matrix management
- Work collaboratively with commercial leadership team to deliver strong service and support, resulting in high customer engagement, low churn and ultimately strong business performance
We expect you are/you have:
- A seasoned operations leader with background in client service and support at a regional or global level
- Strong project management and analytical skills
- A deep understanding of advertising technology (preferred)
- A proven track record as a strong people manager, able to lead and inspire a large, globally distributed team